1. Overview

1.1. This Returns Policy regulates the conditions and circumstances in which Products purchased by consumers (“You/Your”) on-line or in-store will be accepted by Mistragystix (Pty) Ltd trading as  ARC Store  (“ARC”) for return and refund. 

1.2. You are not entitled to any refund, repair or replacement save to the extent that it is expressly provided for in terms of this Returns Policy.

1.3. Please note that You may not return a: 

1.3.1. gift voucher in exchange for the value of the gift voucher and You may only use a gift voucher to purchase Products either in-store or on-line and no amounts standing to the credit of Your on-line account, will be paid out in cash.

2. Right to Return Non-defective Products

2.1. If You are unsatisfied with Your purchase after receiving the Product, which is not a sale, clearance and/or promotional item, You may return it to ARC within 14 days from date of purchase in the case of an in-store purchase or date of delivery in the case of an on-line purchase, without reason or penalty, in order to obtain a refund of the full purchase price, provided that:

2.1.1.    the Products are in their original purchased condition and packaging without the seal (where applicable) having been broken in any way;

2.1.2.    for hygiene reasons no cosmetics or fragrances may be returned and Products that have been used, altered, repaired, incorporated or added to, may not be returned;

2.1.3.    if applicable, the price (swing) ticket and labels are attached to the Products or their packaging;

2.1.4.    the original till slip in the case of an in-store purchase accompanies the return and the ARC on-line order number is provided, in respect of the return of an on-line purchase.

2.2.You may return a sale, clearance and/or promotional Product to ARC after the purchase thereof, within 7 days from date of purchase in the case of an in-store purchase or date of delivery in the case of an on-line purchase, without reason or penalty, in order to obtain a refund of the full purchase price, provided that the provisions of clauses 2.1.1 to 2.1.4 have been complied with, failing which the return will not be accepted and no refund will be given.

2.3. You may not return an item which has been personalised for you or customised to your specification unless defective.

3. Right to Return Defective Products

3.1. You can return defective Products, for a replacement, repair or refund, within 6 months of the date of purchase in the case of an in-store purchase or date of delivery for on-line purchases, provided that You provide Your proof of purchase.

3.2. Products will not be regarded as defective where the fault in the Products results from normal wear and tear, negligence or damage arising from misuse and/or improper or inadequate care of the Products and/or where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.

4. Refunds

4.1. Where applicable, ARC will refund You the purchase price, which You paid for the returned Products, as follows:

4.1.1.    Cash purchases will, at Your election, be refunded to You by means of electronic funds transfer into Your bank account or by means of an ARC gift voucher;

4.1.2.    purchases made on credit will be refunded to Your account held with the applicable credit provider;

4.1.3.    credit and debit card purchases will be refunded to the credit card used to make the initial purchase; and

4.1.4.    gift voucher purchases will be refunded to You by means of electronic funds transfer into Your bank account in the case of an in-store purchase or, at Your election, in respect of an on-line purchase, either by means of electronic funds transfer into Your bank account or by crediting Your on-line ARC account.

5. Procedure to be followed

5.1. If you purchased the Product, which you want to return in terms of these terms and conditions:

5.1.1.    in an ARC store – please take the returned Product together with your proof of purchase to any ARC store;

5.1.2. For credit/debit card refunds; You need to produce the debit/credit card used to make the initial purchase as per your proof of purchase;

5.1.3.    on-line – please email hello@arcstore.co.za for assistance or send a return request through the webform, which can be found here